At Icon Tiles, your privacy is our priority. We are committed to protecting the personal data of our users and customers. This privacy policy is intended to inform you on how we gather, define and utilise your information.

Information we need about you

The information we will collect about you when you place an order with us includes:

  • Your name
  • Delivery address
  • Phone number
  • Email address
  • Post code

How we use it

  • We respond to your enquiries and to answer your queries.
  • We keep you up to date about changes to our site or services
  • We also inform you about our special events or exciting Icon Tiles news.
  • We also use the information to contact you about any information regarding to process your order and returns.
  • We may use your information to customise the website according to your interests.

The personal information which we have will be held securely in accordance with our internal security policy and governing UK law.


Please check your order carefully on the day of arrival that if there are any signs of damage.

If you noticed any damages during transit, please take a photo of the damaged items and email them to signed as "Damaged on Arrival” with your order reference number within 3 days of your goods arriving.

If the orders are signed for as in “good condition "and later found that the goods are damaged, and that damage was caused in transit then we cannot demand against the transporter, and we will not be able to replace the damaged goods “free of costs”.